The South African Social Security Agency (SASSA) offers the R370 Social Relief of Distress (SRD) grant to assist vulnerable citizens.
However, there have been reports of unauthorized changes to recipients’ cellphone numbers, which can create issues with accessing payments and vital communication from SASSA.
If you’ve experienced this issue, it’s essential to update your contact details promptly to ensure continued access to your grant.
Here’s a step-by-step guide on how to change your SASSA R370 SRD grant cellphone number after unauthorized changes.
Step 1: Confirm the Unauthorized Change
Before proceeding, verify that your cellphone number has been altered without your consent. You can check this by attempting to access your SASSA profile through their online portal or mobile app. Look for the most recent contact information on file.
Alternatively, check grant application status by entering your ID number and cellphone number, if you don’t get the outcome, then it means your details have changed.
Step 2: Contact SASSA Immediately
If you’ve positively identified the unauthorized cellphone number change on your grant application, you must report this to SASSA immediately.
The next crucial step is to contact SASSA immediately. You can do so by calling the SASSA toll-free number at 0800 60 10 11. Explain the situation, including that your cellphone number was changed without your authorization. The agent will provide guidance on verifying your identity and the next steps for updating your information.
Step 3: Visit a SASSA Office (If Necessary)
In some cases, you may be required to visit your nearest SASSA office for in-person verification. Bring your identification documents, including your South African ID and any supporting evidence that confirms the unauthorized changes. Ensure that you ask for a confirmation or receipt of your request for the record.
Step 4: Update Your Cellphone Number Online
Once your identity is verified, you can update your cellphone number directly through the SASSA online portal. Follow these steps:
- Go to the official SASSA SRD website.
- Log in using your ID number and other credentials.
- Navigate to the section that allows you to update your personal details.
- Enter the new cellphone number and confirm the changes.
Step 5: Revalidate Your SASSA Profile
After successfully updating your number, it’s essential to revalidate your SASSA profile. This process ensures that your new cellphone number is linked to your grant application and that you continue receiving notifications about your payments and any grant-related information.
Step 6: Enable Notifications for SRD Grant Updates
To stay updated and avoid future unauthorized changes, enable SMS and email notifications for any updates to your SASSA account. Regularly check your account activity to ensure all details remain correct.
Prevent Future Unauthorized Changes
To prevent future unauthorized changes, consider taking these precautions:
- Secure your SASSA account by using a strong password for online access.
- Avoid sharing personal information with untrusted individuals.
- Regularly review your account for any suspicious activity.
Conclusion
Having your SASSA R370 SRD grant cellphone number changed without your consent can be stressful, but by acting quickly and following the steps outlined in this article, you can resolve the issue. Make sure to secure your account moving forward to avoid any further disruptions.