SASSA SRD Identity Verification Status Check

Check if your SRD Grant application has the identity verification status and take action to resolve it to unlock your next R370 payment.

You might have delayed SMS to notify you of the status or confirmation of the changed status, so please use the above form to regularly check your identity verification status.

Identify Verification Process

The SASSA SRD (Social Relief of Distress) identity verification is a process used by the South African Social Security Agency to verify the identity of individuals applying for the SRD R350 grant. The main purpose of this verification is to ensure that applicants meet the eligibility requirements and to prevent fraud or duplication in the grant disbursement process.

During this process, applicants’ personal information, including their ID number, is cross-referenced with government databases such as the Department of Home Affairs and other relevant agencies. This helps confirm that the individual is a South African citizen, permanent resident, or a registered refugee, which are requirements for the SRD grant.

If the identity verification fails, applicants are usually notified and may need to correct the information or provide additional documentation to complete the process.

How to Fix the Identity Verification Status

If your SASSA SRD R350 grant application is unsuccessful due to identity verification issues, there are several steps you can take to fix the status and ensure your application is processed smoothly. Here’s what you can do:

1. Verify Personal Details

Ensure that the personal information you submitted matches the details registered with the Department of Home Affairs. This includes:

• Full name
• ID number
• Date of birth
• Contact details (such as phone number)

Any mismatch in these details can lead to verification failure by SASSA.

2. Correct the Details on Your Application

If there was an error in the details you provided (e.g., a typo in your ID number or name), log in to the SASSA SRD website (https://srd.sassa.gov.za) and update your application with the correct information.

Please note if your cellphone number has been changed without your authorization, you won’t be able to proceed with updating your details online because you won’t receive the OTP verification code.

3. Visit the Department of Home Affairs (DHA)

If your details are incorrect or outdated in the DHA database (for example, after a name change due to marriage), you will need to update them at a local Home Affairs office. After the update, retry your SASSA application.

4. Submit an Appeal

If you believe there was no error on your part but the verification still failed, you can submit an appeal. The appeal process can be done online by visiting the SASSA SRD portal and selecting the option to appeal your application.

5. Reapply for the Grant

After correcting the issues or if your appeal is successful, you can reapply for the SRD grant. Ensure that all details are accurate and aligned with the records at the Department of Home Affairs.

6. Follow Up with SASSA

If you have made all the necessary corrections but the issue persists, you can follow up with SASSA through their call center at 0800 60 10 11 or visit a local SASSA office for assistance.

Taking these steps should help resolve any issues related to your identity verification. Would you like help with drafting an appeal or navigating the SASSA SRD portal?

Your Next Steps:

If the SASSA SRD identity verification is successfully completed, it means that your identity has been confirmed as legitimate and matches the information held by Home Affairs’s databases.

Once this verification is complete, the next steps in the SRD grant application process can proceed smoothly. Here’s what typically happens:

1. Eligibility Check: After identity verification, SASSA will assess other eligibility criteria for the SRD grant, such as income, unemployment status, and citizenship or residency.
2. Payment Approval: If the applicant meets all the requirements, their application will be approved, and they will be notified via SMS or email.
3. Payment Process: Once approved, the grant payments will be made to the beneficiary’s chosen method, such as a bank account, Postbank account, or cash via approved retailers.
4. Grant Collection: Beneficiaries can collect their grant as per the payment method they selected during the application process. The grant is paid monthly as long as the beneficiary remains eligible.

If the verification is unsuccessful, the applicant may need to resolve discrepancies and resubmit their application until such time it’s approved.